privacy policy

RANGEO Corp. (hereinafter referred to as “the Company”) values your personal information and is compliant with the “Personal Information Protection Act” and other relevant laws.

Through our Privacy Policy, the Company wishes to inform you how the personal information you provide is being used, for what purposes, and what measures are being taken to protect your personal information.

■ Types of Personal Information Collected and Method of Collection
A. Types of Personal Information Collected

• For membership registration, consultation, and service applications, the Company collects the following personal information:
• At the time of membership registration: Name, date of birth, gender, login ID, password, home telephone number, mobile phone number, email, and for members under 14 years of age, information about their legal guardian.
• When applying for a service: Address, payment information.
• In the process of using the service or during business processing, service usage records, access logs, cookies, access IP addresses, payment records, and records of improper use may be generated and collected.

B. Method of Collection

• Collection through the website, written forms, message boards, email, participation in events, delivery requests, phone, fax, and information collection tools.

■ Purpose of Collection and Use of Personal Information
The Company utilizes the collected personal information for the following purposes:

• To fulfill the contract related to service provision and for fee settlement according to the service provided:
  Providing content, purchasing and payment of fees, delivery of goods or dispatching billing addresses, authentication of financial transactions and financial services.
• Member management:
  Identity verification for the use of membership services, personal identification, prevention of wrongful use by bad members and unauthorized use, confirmation of membership intention, age verification, confirmation of consent from legal representatives when collecting personal information of children under 14, handling of complaints and grievances, delivering notifications.
• For use in marketing and advertising:
  Delivering advertising information such as events, understanding access frequency, or statistical analysis of the member’s service usage.

■ Retention and Usage Period of Personal Information
In principle, once the purpose of collecting and using personal information is achieved, the information is promptly destroyed. However, the following information will be retained for the period specified for the reasons mentioned below:

A. Reasons for Information Retention According to the Company’s Internal Policy

• Even after a member has withdrawn, to prevent the recurrence of misuse by bad members, to resolve disputes, and to cooperate with requests from investigative authorities, the Company may retain the member’s information for oo years from the date of termination of the usage contract.

B. Reasons for Information Retention According to Relevant Laws

• In cases where retention is necessary under the provisions of relevant laws such as the Act on the Consumer Protection in Electronic Commerce, etc., the Company will retain member information for a certain period as stipulated by the relevant laws:
• Records related to contracts or withdrawal of subscriptions:
  • Reason for retention: Act on the Consumer Protection in Electronic Commerce, etc.
  • Retention period: 5 years
• Records on payment and supply of goods:
  • Reason for retention: Act on the Consumer Protection in Electronic Commerce, etc.
  • Retention period: 5 years
• Records on consumer complaints or dispute resolution:
  • Reason for retention: Act on the Consumer Protection in Electronic Commerce, etc.
  • Retention period: 3 years
• Log records:
  • Reason for retention: Protection of Communications Secrets Act
  • Retention period: 3 months

■ Procedures and Methods for Destruction of Personal Information
The Company, in principle, promptly destroys personal information once the purpose of its collection and use has been achieved. The destruction procedure and method are as follows:

• Destruction Procedure:
  The information provided by members for registration or other purposes is transferred to a separate database (or a separate document case for paper records) after the purpose is achieved. It is then stored for a certain period according to internal policies and other relevant legal reasons (refer to the retention and usage period) and subsequently destroyed.
  Personal information moved to a separate database is not used for any purpose other than retention unless required by law.
• Destruction Method:
  Personal information stored in electronic file format is deleted using technical methods that make the records irrecoverable.

■ Provision of Personal Information
The Company does not, in principle, provide users’ personal information to external parties. However, exceptions are made in the following cases:

• When the user has given prior consent.
• When it is required by law or requested by investigative authorities according to legally established procedures and methods for investigation purposes.

■ Entrusting Collected Personal Information
The Company entrusts the operation to external professional companies for the fulfillment of services as follows:

• Entrusted Party: CJ Korea Express
• Entrusted Task: Delivery-related tasks
• Entrusted Party: KG Inicis
• Entrusted Task: Payment processing services for products

■ Rights of the User and Legal Representatives and How to Exercise Them

• Users can check or modify their registered personal information at any time and may also request cancellation of membership.
• To check or modify personal information, users can click on “Change Personal Information” (or “Edit Member Information”, etc.). For membership withdrawal (consent withdrawal), click on “Membership Withdrawal” and go through the identity verification process to directly view, correct, or withdraw.
• Alternatively, you can contact the personal information protection officer by mail, phone, or email, and we will take immediate action.
• If you request correction of an error in your personal information, we will not use or provide that personal information until the correction is completed. If the incorrect personal information has already been provided to a third party, we will immediately notify the third party of the correction results to ensure correction is made.
• The Company processes personal information that has been terminated or deleted at the user’s request according to the “Retention and Usage Period of Personal Information Collected by the Company” and ensures it is not used or accessed for other purposes.

■ Personal Information Complaint Service
The Company has designated the following department and personal information protection officer to protect customers’ personal information and handle complaints related to personal information:

• Personal Information Protection Officer
• Name: Kim TaeYoo
• Department: Strategic Planning Team
• Phone Number: 010-3054-6964
• Email: support@rangeo.co.kr
• Personal Information Protection Manager
• Name: Kim Tae-Yu
• Department: Strategic Planning Team
• Phone Number: 010-3054-6964
• Email: support@rangeo.co.kr
• You may report all personal information protection-related complaints arising from using the Company’s services to the personal information protection officer or the responsible department.
• The Company will respond promptly and adequately to the reports of the users.
• If you need to report a violation of personal information or require consultation, please contact the following institutions:
• Personal Information Infringement Report Center (privacy.kisa.or.kr / Dial 118 without a regional code)
• Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)
• Supreme Prosecutors’ Office Cyber Investigation Department (spo.go.kr / Regional code + 1301)
• National Police Agency Cyber Security Bureau (cyberbureau.police.go.kr / Dial 182 without a regional code)